terms of the warranty
For as long as the original purchaser owns our products they are
warranted against defects in materials or workmanship. Arlecchino shall either
repair or replace the defective product or component at no charge.
The warranty does not cover damages caused by improper care,
accidents or the natural breakdown of materials over extended use and time.
Products found to be defective will be repaired or replaced at our option. Damages due to
accident or improper care will be repaired at a reasonable rate.
return shipping procedures
Defective products must be returned with original proof of
purchase and with shipping pre-paid.
So that we can process your request as quickly as possible, we require
that you send an e-mail to our Sales Department email@example.com
telling us why you are returning an item. In addition, you must contact Arlecchino via
Telefax (+39 035 614966) to receive a confirmation code from one of our customer service
representatives prior to shipping any merchandise back to us. PLEASE PRINT THE
CODE ON THE OUTSIDE OF THE RETURN PACKAGE. Returned items without a confirmation
code will not be processed.
Please retain your portion of the receipt and enclose the return portion with your item.
In addition, please make sure that the return address is the only address showing on your
Send all returns to:
STUDIOSOFT - ARLECCHINO
Via Pascoli, 1
24030 Presezzo - Italy
Please do not write jewelry, diamonds, antique, paintings, sculptures
or any other identifiable luxury item word in order to protect the package against
possible theft during transportation.
It is very important that YOU, THE BUYER, sign for the
receipt of your package. Arlecchino WILL NOT GIVE A REFUND and is not responsible for lost
packages that are accepted and signed for by someone other than you, the buyer.
When you receive your courier express or international
postal service shipment from Arlecchino, examine it carefully in the presence of the
courier delivery representative. DO NOT accept your package if you see evidence of
tampering and send an e-mail firstname.lastname@example.org
and a fax (+39 035 614966) to Arlecchino immediately.