money-back guarantee

100% satisfaction guarantee
Shopping at Arlecchino is entirely risk-free and Arlecchino guarantees it. We have several policies in place to ensure that your experience with us will be safe, easy and 100% satisfactory. This is what we can offer you:

1. All of our products come with a 30-day return policy. If, for any reason, you are not happy with your order, you can send it back for a full refund.
2. All of the jewelry sold in our Italian Fine Jewelry and European Antique Jewelry stores are certified. Certifications prove to you the authenticity of the gemstones and diamonds, so you can be sure that the gemstone or the diamond you bought from Arlecchino is exactly the same as any gemstone you can buy from any retailer.
3. All transactions done through Arlecchino go through SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.

For more information about the Arlecchino Guarantee, keep reading:

30-day return policy
As we operate on a 30-day return policy, we have to be sure our products are of the highest quality. We are confident that upon receipt of your merchandise you will find that it matches your order exactly in size and quality. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of delivery for a full refund or credit of the purchase price (shipping, insurance and handling charges are not refundable). For more detailed information on how to return a specific item see the section below.

jewel certificate
A diamond certificate is a document issued by an independent gemological laboratory which grades the quality of a loose diamond. It not only certifies a diamond’s genuineness, it thoroughly describes the stone and evaluates each of the important factors affecting quality, beauty and value. The information contained on a certification verifies the facts as presented by the seller, enables you to make intelligent comparison and helps you understand the differences affecting price. Once you own the diamond, its grading certificate assists in identifying the stone if out of your possession (for repair, custom work and such) and is beneficial for insurance purposes.

painting and sculpture authentication
All works by Salvatore Fiume and works by other Italian modern artists come with a document issued by the heirs of the artist or by a qualified art expert.

secure transactions
Complete security for customer transactions is a primary concern of ours. We know that your faith in our products and services is meaningless unless you have full confidence in our ability to secure all transactions. Arlecchino is registered with Verisign, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. All information sent to us through our website is automatically encrypted for safe storage.
Arlecchino uses what is known as SSL (Secure Socket Layers), more precisely SSL3 with 128 bit encryption. SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation


return policy

return shipping procedures
So that we can process your request as quickly as possible, we require that you send an e-mail to our Sales Department sales@studiosoft.it telling us why you are returning an item. In addition, you must contact Arlecchino via Telefax (+39 035 614966) to receive a confirmation code from one of our customer service representatives prior to shipping any merchandise back to us. PLEASE PRINT THE CODE ON THE OUTSIDE OF THE RETURN PACKAGE. Returned items without a confirmation code will not be processed.
Please retain your portion of the receipt and enclose the return portion with your item. In addition, please make sure that the return address is the only address showing on your package.

Send all returns to:

STUDIOSOFT - ARLECCHINO
Via Pascoli, 1
24030 Presezzo - Italy

be careful!
Please do not write jewelry, diamonds, antique, paintings, sculptures or any other identifiable luxury item word in order to protect the package against possible theft during transportation.

conditions of returned items
Items must be returned in the same condition as they were sent. We can only process your request after an independent, third-party appraiser inspects the returned item and verifies its condition. Damaged goods due to client negligence will not be accepted. Any returned item must be undamaged and unused. For jewelry purchases, the original tag must still be on the item for a refund to be processed. We will refund you the full cost of the item excluding the shipping, handling and insurance charges. Please note that we can refund shipping costs only if the return is a result of our error.

It is very important that YOU, THE BUYER, sign for the receipt of your package. Arlecchino WILL NOT GIVE A REFUND and is not responsible for lost packages that are accepted and signed for by someone other than you, the buyer.

When you receive your courier express or international postal service shipment from Arlecchino, examine it carefully in the presence of the courier delivery representative. DO NOT accept your package if you see evidence of tampering and send an e-mail sales@studiosoft.it and a fax (+39 035 614966) to Arlecchino immediately.

 

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